Privacy Policy

As soon as you visit our website or contact us, we receive information about you. In this privacy statement, we explain what we do with that information. We always handle your information with care and store it securely. If you have any questions or want to know what information we have about you, please contact us. We may amend this privacy statement if necessary. We recommend that you regularly review this privacy statement so that you are aware of any changes. This privacy statement was last modified on 01 January 2025.

Contents

  1. When do you apply this privacy statement?
  2. Who uses your data?
  3. Whose data do we use?
  4. How do we get your data?
  5. What data do we use about you?
  6. What do we use your data for?
  7. How long do we store your data?
  8. Who do we share your data with?
  9. Where do we store your data?
  10. How safe is your data with us?
  11. What are your rights?
  12. Which rules apply to this privacy statement?
  13. Which cookies do we use?
  14. What do we do with the data of minors?
  15. Do you have a question about this privacy policy?

1. When do you apply this privacy statement?

This privacy statement applies to all personal data that we process and to all domains related to us. This includes the personal data of anyone who has ever contacted us or visited our website, such as visitors, customers, and business contacts. Personal data is any data that can be traced back to you as an individual, such as your name, telephone number, IP address, customer number, or browsing behavior. For more information on personal data, please visit the website of the Dutch Data Protection Authority.

2. Who uses your data?

Venerable Brand is responsible for the website and is therefore the organization responsible for using your personal data as described in this privacy statement. The full details are:
Venerable Brand
Oranjeplein 17
3297CV Puttershoek
Chamber of Commerce: 92188222

3. Whose data do we use?

We process the personal data of everyone who has had contact with us or visited our website. This includes visitors, private customers, business customers, and contact persons from our partners.

4. How do we get your data?

We receive your data directly from you, for example, when you fill out a form on our website.

5. What data do we use about you?

We use the following data:

  • Name
  • Address or business address
  • Delivery address
  • Email address
  • Telephone number

6. What do we use your data for?

We only use your personal data for the purposes we are permitted to use it. For example, we use it if you have given us permission to do so.

7. How long do we keep your data?

We retain your personal data for as long as we are legally required to and for as long as necessary for the purpose for which the data is used. For instance, while you are a customer, we store your data in accordance with the statutory retention period of seven years. After that, we may retain your data for statistical purposes or to handle any complaints or legal matters. If you wish to know more about how long we store specific data, please contact us.

8. Who do we share your data with?

We process your personal data internally. We do not share your personal data with third parties.

9. Where do we store your data?

We process and store your data within the European Economic Area (EEA). If you have any questions about this, feel free to contact us.

10. How safe is your data with us?

We take both organizational and technical measures to protect your data as securely as possible. Our systems and communication methods are secured to prevent unauthorized access. Your data is only accessible to individuals who have been granted permission by us. If you have questions about our specific security methods, please contact us.

11. What are your rights?

Because we use your personal data, you have several rights:

  • Right to information: We are required to explain clearly what we do with your data and your rights concerning it.
  • Right to access: You can request to view the data we hold about you.
  • Right to correction: You can request that we correct your data if it is incorrect or incomplete.
  • Right to object: You can object to how we process your data, particularly for direct marketing purposes. You can, for example, opt out of receiving our emails or personalized website recommendations.
  • Right to data portability: If you are a customer or have given us permission, you can request your digital data to transfer to another organization.
  • Right to restriction: You can request that we limit the use of your data. In some cases, this means we can store the data but not use it.
  • Right to be forgotten: You can request that we delete all data we hold about you. Note that in some cases, we are legally required to retain certain data, such as for tax purposes (up to 7 years).
  • Right to submit a complaint: You may file a complaint about how we handle your data. Contact us at support@venerablebrand.com. You may also submit a complaint to the Dutch Data Protection Authority. If necessary, legal matters will be handled by the court in the jurisdiction where Venerable Brand is located.

How do I submit a request or complaint?

You can send your request or complaint to us by email at support@venerablebrand.com. We process every request or complaint within 30 days. If multiple or complex requests are made, it may take up to 60 days. We may request verification of your identity to ensure you are the correct person.

12. What rules apply to this privacy statement?

This privacy statement must comply with the Dutch General Data Protection Regulation (GDPR) and other applicable Dutch laws.

13. Which cookies do we use?

You can choose what data we may use. If you grant us permission, we may personalize your experience based on your browsing and search behaviour. We use cookies to do this. A cookie is a small text file placed on your device when you visit our website.
We use the following types of cookies:

  • Functional cookies: Such as session and login cookies to collect session and authentication information.

14. What do we do with the data of minors?

Our website is not intended for minors. If you are under 18, you must have permission from a parent or guardian to use our website. If you are a minor and use our site, we assume you have obtained that permission.

15. Do you have a question about this privacy policy?

If you have any questions about our privacy policy, feel free to contact us at support@venerablebrand.com. We’re happy to help.