Terms of Service

Definitions

• Venerable Brand: The business entity established at Oranjeplein 17, registered under Chamber of Commerce No. 92188222.
• Customer: The party that has entered into an agreement with Venerable Brand.
• Parties: Venerable Brand and the Customer collectively.
• Consumer: A Customer who is an individual acting for private purposes.

Applicability

1. These terms and conditions apply to all quotations, offers, activities, orders, agreements, and deliveries of services or products by or on behalf of Venerable Brand.
2. Parties may only deviate from these conditions if explicitly agreed upon in writing.
3. The applicability of supplementary and/or deviating general terms and conditions of the Customer or third parties is expressly excluded.

Prices

1. All prices are in euros and include VAT, but exclude other costs such as administration fees, levies, travel, shipping, or transport expenses, unless stated otherwise.
2. Venerable Brand may adjust its prices at any time.
3. Increases in cost prices unforeseen at the time of the offer may result in price increases.
4. A Consumer has the right to terminate an agreement due to a price increase unless it results from statutory regulations.

Samples / Models

1. Samples or models provided are for indication only unless otherwise explicitly agreed.

Payments and Payment Terms

1. Venerable Brand may require a down payment of up to 50% upon agreement.
2. The Customer must pay the full amount within the agreed term after delivery.
3. Payment terms are strict deadlines. Failure to pay on time results in legal default without a reminder.
4. Venerable Brand may require immediate payment or security before delivery.
5. Products must be paid for immediately when purchased in-store.

Consequences of Late Payment

1. Interest will be charged for overdue amounts — monthly for non-commercial and commercial transactions.
2. The Customer owes extrajudicial collection costs.
3. Venerable Brand may suspend obligations until full payment is received.
4. In the event of liquidation, bankruptcy, or suspension of payment, all claims become immediately due.
5. The Customer remains liable for payment even if refusing to cooperate.

Right of Recovery

1. Venerable Brand may reclaim unpaid goods upon Customer default.
2. Recovery is claimed via written or electronic notice.
3. The Customer must return goods immediately unless otherwise agreed.
4. Return costs are borne by the Customer.

Right of Withdrawal (Consumer Only)

      1. A Consumer may cancel an online purchase within 14 days, if:

• The product is unused
• It is not perishable or custom-made
• It is not excluded for hygiene or licensing reasons
• The seal is intact on digital content
• It is not a travel, ticket, catering, or leisure service
• It is not a single magazine or newspaper
• The right of withdrawal hasn’t been waived

       2. The 14-day period begins:

• After receiving the final item in an order
• After the first delivery in a subscription
• Upon confirmation of digital content purchase

       3. Consumers may notify withdrawal via support@venerablebrand.com using the withdrawal form on the website.
       4. The product must be returned within 14 days of withdrawal notice.

Reimbursement of Costs

1. Eligible costs, including shipping and return, will be reimbursed within 14 days if the full order is returned in time.
2. Return costs are reimbursed only if the entire order is returned.

Suspension of Obligations

1. The Customer waives the right to suspend obligations under the agreement.

Right of Retention

1. Venerable Brand may retain products until all payments are made.
2. This also applies to previous unpaid agreements.
3. Venerable Brand is not liable for damages due to exercising this right.

Settlement

1. The Customer waives the right to offset any claim against Venerable Brand.

Retention of Title

1. Products remain the property of Venerable Brand until all payments are completed.
2. Until then, the Customer may not pledge, sell, or encumber products.
3. Upon exercising retention, the agreement is dissolved and Venerable Brand may claim compensation.

Delivery

1. Delivery is subject to stock availability.
2. Delivery occurs at Venerable Brand or a location agreed upon.
3. Online orders are delivered to the Customer's specified address.
4. Venerable Brand may suspend delivery until payment is received.
5. Delays due to late payment are not grounds for objection.

Delivery Period

1. Specified delivery periods are indicative and non-binding unless otherwise agreed.
2. Delivery starts after full order placement and confirmation.
3. If Venerable Brand cannot deliver within 14 days of written demand, the Customer may cancel.

Actual Delivery

1. The Customer must ensure timely acceptance of delivery.

Transport Costs

1. Transport costs are borne by the Customer unless otherwise agreed.

Packaging and Shipping

1. Damage must be noted by the courier; otherwise, Venerable Brand is not liable.
2. If the Customer arranges transport, damage must be reported before shipment.

Insurance and Storage

1. Risk of quality loss due to early or late delivery lies with the Customer.
2. Additional costs are also borne by the Customer.

Guarantee

1. Warranty covers defects due to manufacture, construction, or materials.
2. Excludes wear and tear, accidents, modifications, negligence, or improper use.

Exchange

1. Products can be exchanged within 14 days with the original invoice.
2. Items must be unused and in original packaging.
3. Discounted, custom-made, or perishable goods cannot be exchanged.

Indemnity

1. The Customer indemnifies Venerable Brand against all third-party claims related to supplied goods/services.

Complaints

1. Products/services must be inspected promptly.
2. Defects must be reported within 1 month (2 months for Consumers).
3. Detailed descriptions must be provided.
4. The Customer must prove the complaint relates to the agreement.
5. Ongoing work complaints do not oblige additional services.

Notices

1. Notices of default must be in writing.
2. The Customer is responsible for successful delivery of such notices.

Joint and Several Liability

1. When multiple Customers are involved, each is jointly liable for the full amount.

Liability of Venerable Brand

1. Venerable Brand is only liable for damage caused by intent or gross negligence.
2. Only direct damage is covered.
3. Indirect damages (e.g., lost profit) are excluded.
4. Liability is limited to insurance payout or the invoice value.
5. Images and descriptions are indicative only.

Expiry Period

1. Claims for compensation expire 12 months after the liability event.

Dissolution

1. The Customer may dissolve the agreement if Venerable Brand fails materially, unless insignificant.
2. Dissolution requires a notice of default.
3. Venerable Brand may dissolve if obligations are not met or are unlikely to be met.

Force Majeure

1. Venerable Brand is not liable for obligations prevented by force majeure.
2. Includes (but not limited to): war, disasters, supplier failures, power outages, viruses, strikes, etc.
3. Obligations are suspended during force majeure.
4. After 30 days of force majeure, either party may dissolve the agreement.
5. No compensation is owed in such events.

Modification of the Agreement

1. Necessary changes will be made in mutual consultation.

Changes to Terms and Conditions

1. Venerable Brand may amend these terms.
2. Minor changes may occur at any time.
3. Major changes will be discussed with the Customer.
4. Consumers may cancel the agreement upon substantial changes.

Transfer of Rights

1. The Customer cannot transfer rights without written permission.
2. This provision has property law effect under Dutch Civil Code Section 3:83(2).

Nullity or Annullability

1. Invalid provisions do not affect the rest of the terms.
2. Invalid clauses will be replaced with valid ones closest in intent.

Applicable Law and Jurisdiction

1. Dutch law applies exclusively.
2. The Dutch court in Venerable Brand’s district has jurisdiction unless the law provides otherwise.

Attribution:
These terms and conditions were created using a document from Rocket Lawyer.